Privacy Policy

Protecting your privacy is very important to us. We stress the importance of privacy, and are committed to earning the trust of our guests by adopting high standards for the protection of personal information. As part of this commitment, we want you to be fully aware of what happens to your personal information, which we have in our possession.

Accordingly, this Privacy Policy sets out the manner in which we will collect, use, disclose and otherwise manage your personal information.

Certain information such as your name, address and telephone number, credit card or other payment information, room type, arrival and departure dates, and number of guests accompanying you are required in order for us to process your reservation.

You may also, at your discretion, provide us with other information such as any special requests or preferences you may have to make your stay more enjoyable. Any information that is generated during your stay with us is treated as confidential and will be respected in accordance with this Privacy Policy.

We may use your personal information for one or more of the following purposes:

• to process your reservation or other purchases;
• to identify you and facilitate check-in;
• to facilitate billing and collection;
• to provide the resort accommodations and related services you request or prefer;
• to be informed in communications regarding service delivery such as comment cards;
• to establish and maintain relations with our guests.

As part of our commitment to keep you informed and upon your agreement, we may mail, email, telephone, or contact you by other means to notify you of new Northern Lights Resort & Spa products and services or upcoming special offers, events, enhancements, or other relevant information that may be of interest to you.

WAIVERS

Before your stay or any activity, we ask every guest to sign our Release of Liability online or on a tablet at the resort. For this we collect your name, date of birth, phone number, email address, country, postal code, reservation number, your signature and, if you choose to provide one, an emergency contact. We also record the date and time you signed and the device used, so that the signed waiver can be verified later.

We use this information to confirm your agreement, to check your age, to reach your emergency contact if needed, and as a record in case of a claim. You receive a copy of your signed waiver by email.

Waivers are collected and stored for us by WaiverNorth, a service of North60 Consulting. Signed waivers are stored in Canada. We keep signed waivers for seven years after you sign them, or longer if they are needed for an open claim. A signed waiver cannot be changed, but you can request a copy at info@northernlightsyukon.com.

The waiver allows guests on the same tour to film or photograph you, and allows us to use those images in NLRS advertising. Signing up for news and offers is a separate, optional checkbox.

We keep signed waivers for seven years after you sign them and delete them within 90 days after that, unless they are needed for an open claim.