Terms & Conditions Payment and Cancelation:

  • The individual, company or travel agency responsible for the booking of an individual reservation must secure payment with a Visa or MasterCard at the time of booking.

  • For all summer season Bed & Breakfast bookings, a valid credit card information is required at the time of confirmation. Summer Bed & Breakfast bookings longer than 6 nights require a 25% non-refundable deposit! Following cancellation fees will apply:

    • Cancellation received at least 14 days prior of arrival: no fees (except bookings more than 6 nights)             • Cancellation received between 14 to 8 days prior of arrival: 50% of total invoice price
    • Cancellation received between 7 or less days prior to arrival: 100% of total invoice price

  • For all year round packages and specials, a valid credit card information is required at the time of confirmation and a deposit of 25% of the total invoice will be charged to the credit card 6 month prior to the stay. The balance owing will be charged to your credit card 60 days prior to the start of the trip.

  • The deposit is refundable if cancellation is made at least 90 days prior to arrival, following cancellation fees will apply:

    • Cancellation received more then 90 days prior of arrival: $100

    • Cancellation received between 90 to 61 days prior of arrival: 50% of total invoice price

    • Cancellation received between 60 or less days prior to arrival: 100% of total invoice price

  • Group bookings for more than 3 Chalets require a 25% non-refundable deposit!

  • Separate cancelation fees may apply for certain package elements that we reserve for you with other service providers such as Air North airfares, Dog Sledding, Snowmobiling, Snowshoeing etc. might be non-refundable.

  • We reserve the right to change itineraries if circumstances beyond our control require it.

  • Thispolicyisnecessaryduetotheuniquelocationofourfacilityandshortnoticere-booking would be unlikely.

  • Cancelations must be made by E-mail or regular mail only and has to be confirmed by Northern Lights Resort & SPA in writing! Cancelations made by telephone will NOT be accepted.

  • Northern Lights Resort & Spa cannot be held responsible for delays caused by Acts of God, strikes, weather, aircraft delays or other causes beyond its reasonable control. Northern Lights Resort & SPA will endeavour to provide all services as shown in the Package description, however all activities are subject to weather conditions and may be cancelled, postponed or changed at the sole discretion of Northern Lights Resort & SPA. In case of force majeure such as flight cancellations or delays, travel disruptions, weather delays or a force beyond its control Northern Lights Resort & SPA is not liable to refund any moneys paid.

  • We strongly suggest that all of our guests consider the purchase of travel insurance for protection against cancelation penalties.

  • The Log Chalets “Fireweed” and “Enzian” have 1 queen size bed each and can accommodate a maximum of 2 guests, in the Log Chalets “Arnika” and “Lupine” are 2 twin beds each and a Cot-Bed can be added for 1 children up to 12 years of age. We reserve the right to to change your booked cabin to a different one if booking situation or circumstances beyond our control requires this. All “Aurora Glass Chalets” have one single queen size bed only and can accommodate a maximum of 2 adult guests.

  • All Rates are in Canadian dollars, GST not included

  • Rates are for double occupancy (unless otherwise noted) including breakfast and the public use of the SPA facilities and the use of the Hot Tub.