Resort Policies

Resort Policy and Check-in/Check-out

Guest rooms are available for check-in from 3.00 pm to 9.00 pm unless otherwise arranged. Every effort is made to ensure your unit is available as early as possible.

Housekeeping staff will service your unit every day between 10.00 am and 12.00 pm. Please inform us if you do not need your room cleaned, no room service after 12.00 pm.

We would like to ask our guests to take off their shoes in the chalets and the lodge and make themselves at home, slippers are provided for your convenience.

Guest check-out is at 10am. Please vacate your cabin latest at 10am, you are welcome to spend the time until your departure in the lounge of the main house.

When making your reservation we ask that you advise us of the number of guests that will be staying in your party.

You enter the area of Northern Lights Resort & SPA at your own risk!

Northern Lights Resort & SPA is adult orientated. However children of all ages are welcome but have to be under supervision of parents or guardians at all times. Children up to 3 years of age stay free. In the Chalets Arnika and Lupine a additional single Cot-Bed can be added for a child up to 12 years of age for a fee of $60/night. (B&B summer bookings only)

Any damage to the accommodation, and/or lost, stolen, or broken property within the unit, will be charged to the Guests account, as well as any additional costs incurred for item repair or replacement.

We would like to ask you to show consideration for the other guests during the time of your stay. So please avoid noise between 10.00 pm and 8.00 am.

Free Wireless Internet access is available in all Guest rooms but restricted to moderate surfing and emailing only.

Resort policies can change anytime without notice.

Northern Lights Resort & SPA is a pet-free & smoke-free Resort

Since not all guests are comfortable with pets, we decided to have a pet-free resort. We have a strictly no-smoking policy for all chalets and the main lodge, the spa areas and the deck. Smoking is allowed only outside in designated areas. Guests are reminded of the policy upon check-in. A CAD $200 room recovery fee plus tax will be charged to Guests who smoke in Chalets or the Main Lodge to cover the costs of cleaning and restoring the room to a smoke-free condition.

Breakfast / Lunch / Dining

Breakfast is included in all bookings and is usually served between 8.00am to 9.30am. Lunch service is available on request, requires 24h pre-booking. Dinners are included in all package arrangements, add-on dinners for B&B bookings requires a 24h pre-booking and the rate for the 3-courses dinner is CAD $45/person + GST. Our three course dinner is freshly prepared every day and it is the same for all guests. Please let us know if you have any food allergies or dietary restrictions. Dinners are served at 7pm unless otherwise arranged, no dinners after 8pm. The breakfast / dining and lounge area is open from 7.30 am to 10.00 am and from 12.00 pm to 9.00 pm.

SPA / Massage Facilities

The SPA facilities (Sauna and Massage rooms) are open from 12.00 pm to 6.00 pm. The Hot-Tub can be used anytime between 10.00 am and 10.00 pm. Please let us know and we open the cover for you. The SPA facilities are adult-oriented and not suitable for children. Children and Youth under 16 years are allowed in the SPA facilities but in company and under supervision of an adult, only. For the use of the Hot Tub, children have to be at least 3 years of age and “toilet trained” and in company or under supervision of an adult, only.

Our massage treatments are for wellness and relaxation; we do not practice medical health treatments.

Please make sure to notify our staff if you have any health conditions, limitations, allergies to medications or fruits, physical ailments, medications you are currently taking, or if you are pregnant. We also encourage for you to alert our therapist immediately for any discomfort during your treatment. For more information please refer to our separate “SPA Policies and Procedures”

Privacy Policy

Protecting your privacy is very important to us. We stress the importance of privacy, and are committed to earning the trust of our guests by adopting high standards for the protection of personal information. As part of this commitment, we want you to be fully aware of what happens to your personal information, which we have in our possession. Accordingly, this Privacy Policy sets out the manner in which we will collect, use, disclose and otherwise manage your personal information.

Certain information such as your name, address and telephone number, credit card or other payment information, room type, arrival and departure dates, and number of guests accompanying you are required in order for us to process your reservation. You may also, at your discretion, provide us with other information such as any special requests or preferences you may have to make your stay more enjoyable. Any information that is generated during your stay with us is treated as confidential and will be respected in accordance with this Privacy Policy.

We may use your personal information for one or more of the following purposes:

– to process your reservation or other purchases;
– to identify you and facilitate check-in;
– to facilitate billing and collection;
– to provide the resort accommodations and related services you request or prefer;
– to be informed in communications regarding service delivery such as comment cards;
– to establish and maintain relations with our guests.

As part of our commitment to keep you informed and upon your agreement, we may mail, email, telephone, or contact you by other means to notify you of new Northern Lights Resort & SPA products and services or upcoming special offers, events, enhancements, or other relevant information that may be of interest to you.

Ecologically Friendly / Environmental Policy

The Northern Lights Resort & SPA strives to reduce its overall waste and to recycle its garbage. It is also ecologically friendly in the following ways:

Please consider the protection of our environment. You must not pour out any liquids in the nature, such as cleaning agents or other waste products.Waste must not be thrown into the toilet or the sink. We remove your full trash bags daily. Please consider the waste separation: plastic & wrapping, paper & glass = blue bucket, residual waste & kitchen waste = garbage can.

Low Water Consumption – we are on a well water system and have a limited supply of fresh water. As a result we encourage guests to limit their water consumption by having short showers and turning off the taps while using the sinks. We also encourage our guest to use towels not only once, greatly reducing the amount of water we use for washing it.

All waste water is processed through our septic tank and sewage absorption bed, thus being cleaned and returned to the natural environment.

Low Energy Consumption – where possible we use high efficiency appliances, CFL and LED lights, and human manpower. The Resort is a outside of town setting, and at night most outside areas will be kept dark so that you can appreciate the Northern Lights, stars and the Milky Way galaxy.

Cleaning – while we endeavour to keep the Resort very clean, we do not change your bed sheets and towels every day. However if you wish to have your towels changed daily, please let us know. We use natural cleaning products where possible to clean all surfaces.

Certified locally Grown & Organic Foods – we try to buy most of our food from the local farmers market, or direct from certified producers and we grow our own organic herbs.

Light Vehicle Traffic – we minimize the trips we need to make with our van by maximizing the tasks we perform in one trip.

Support Local Economies – we make use of local businesses and services for all of our needs and supplies. Everything from food purchases, vehicle repairs and other supplies are performed or provided by people in our local community.

Promote Environmental Awareness and Wilderness Appreciation – we will happily answer your questions about the local environment, the wildlife and how to enjoy the outdoors by minimize the impact. We also have a number of animal and plant guide books that guests are free to utilize.